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FAQ

  • What are your opening hours?
    Our Customer Service Hours Are: Monday – Friday: 8 am – 5 pm (PST) Saturday & Sunday: 8 am - 12 pm PST
  • What is your estimated processing time?
    All of our orders take from 1-2 business days to process.
  • What is the product lead time?
    Two days to three weeks depending on the model and added accessories. This does not include transit and delivery time.
  • Are all of your products identical?
    Given the fact that most of our products are hand-crafted, there may be a slight variation in color and texture, making each one of them unique as a result.
  • How do I track my order?
    The tracking information is usually provided by the carrier within 24 hrs. after the product has shipped out.
  • Do you provide international delivery?
    Yes, we provide international shipping service at buyers expense. For additional info. please feel free to Contact Us.
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